Reference

What You Agree To When You Use allin128

These terms set out how your account works on allin128 — what we expect from you, what you can expect from us, and how any disputes get handled. Read them before you start, so nothing catches you off guard later.

Applies to all account activityCovers Touch 'n Go eWallet, Boost & GrabPay transactionsAccess subject to local lawLast reviewed and published on this page
allin128 What You Agree To When You Use allin128
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms raises a question — whether that is about your account status, a transaction via Boost or GrabPay, or a withdrawal hold — our support team handles it directly. Players in Shah Alam and across Malaysia can reach us through the channels below without needing to call a phone line.

Team online

Live Chat

Open the chat widget inside your account dashboard. Our team handles account, wallet and terms queries during operating hours — responses are direct, not scripted.

Email Support

Send your query with your registered account email as the sender. Include any relevant transaction reference so the team can pull up the correct record without back-and-forth.

In-Account Help

The Help section inside your account lists common terms-related topics — account limits, wallet ownership confirmation, and what triggers a verification hold before withdrawal.

HOW WE HANDLE THIS

Account Security, Data and Your Rights

Our approach to your account data and transaction records is set out here so you know exactly what we keep, how long we keep it, and what you can request. Every deposit and withdrawal through Touch 'n Go eWallet, Boost or GrabPay is logged against your account. We do not share your personal data with third parties for marketing purposes.

Transaction Records

Every wallet top-up and cash-out is stored against your account history. You can view your full transaction log at any time from your account dashboard without contacting support.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, lock your account immediately from the security settings tab and contact live chat.

Data Retention

We retain account and transaction data for the period required under applicable law. Once your account is closed, you may request a data summary via email within the retention window.

Your Right to Request Changes

You may request corrections to your registered details or ask us to review a specific transaction outcome. Submit the request by email with your account ID and a clear description of what needs reviewing.

Questions About How These Terms Work

The questions below cover what we get asked most when it comes to account rules, payment ownership and what happens during verification. If your question is not here, live chat is the fastest route to an answer.

No. The wallet or bank account you use to deposit must be registered in your own name. Mismatched payment sources can trigger a verification hold and delay any pending withdrawal.

Your balance is held in your account wallet during any suspension. Once verification is completed and the account is cleared, the balance is accessible again for withdrawal or further play.

The revised terms are published on this page with the effective date noted. Continued use of your account after the update date means you have accepted the new version.

The core account terms apply across all payment methods. Each method — GrabPay, FPX, DuitNow — also carries the standard conditions of its own provider, which sit alongside ours.

No. Each person may hold one account only. Duplicate accounts are subject to closure, and any balance held across duplicate accounts may be forfeited in line with these terms.

Send a request to our support email from your registered address, including your account ID. We will compile the records and respond within the timeframe required by applicable law.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.